“I’ve saved time, money and hired better candidates quicker.”

1. The Client

nTrust is a well-established IT services provider offering comprehensive IT support to small and medium-sized businesses across Surrey, London and the southeast of England.

As a growing company with a variety of projects requiring a mix of IT staff, nTrust regularly hires Helpdesk Engineers, as well as roles such as Account and Project Managers. Therefore, the ability to attract and retain top IT talent is key to maintaining their high service standards.

2. The Problem

nTrust faced several challenges when it came to recruitment. For example, traditional recruitment agencies often charged high fees based on a percentage of the candidate’s salary. Managing Director Russ McKenzie found this frustrating, especially when candidates didn’t stay long-term.

“In my 20 years of attempting to use recruitment companies, I’ve always been let down. The fees were high, and even if a candidate left within three months, the agencies would insist on trying to find someone else rather than refund the fee,” Russ explained.

Additionally, their Surrey location attracted numerous applications from candidates in London, many of whom had unrealistic salary expectations.

As Russ noted, “It was a laborious chore sifting through over 200 mediocre applications. It took up a huge amount of time.”

Without an efficient system for screening and shortlisting candidates, nTrust often found themselves overwhelmed by the sheer volume of unsuitable applications.

“The portal is intuitive and easy to use.”

3. The Solution

Flat Fee Recruiter provided nTrust with their Ultimate Campaign, a cost-effective solution tailored to fit the company’s needs. Instead of a typical percentage-based fee, nTrust paid a fairer and more predictable flat fee.

Flat Fee Recruiter offered a hands-on, consultative approach. This included in-depth discussions to understand what nTrust was looking for in candidates. Bianca, their dedicated recruiter, pre-screened candidates to ensure only the best were put forward.

Flat Fee Recruiter’s personalised service extended to providing Zoom recorded first interviews. This allowed Russ to review candidates at his in his own time, streamlining the selection process.

“They shortlisted 3–5 candidates, so I didn’t have to sift through mountains of CVs. The Zoom interviews were extremely helpful in the selection process,” Russ said.

Flat Fee Recruiter also advised on improving the job descriptions by including hybrid working options, which made nTrust more competitive in attracting top talent in a challenging IT market.

4. Working with Flat Fee Recruiter

nTrust received an outstanding level of service from their Account Manager Tracy, with constant communication and support throughout the process. Russ noted, “ Bianca and Tracy were extremely professional and the company delivered exactly what they said they would do.”

Flat Fee Recruiter’s recruitment platform was a key differentiator.

“The portal they’ve developed is intuitive and easy to use. It gave me reassurance that the process was working. I could see exactly who had applied, who’d been shortlisted and even view the Zoom interviews,” Russ explained.

Weekly updates and real-time input from the team kept nTrust in control of their hiring process. While still benefiting from Flat Fee Recruiter’s expertise in targeting and screening candidates.

“The company delivered exactly what they said they would.”

5. The Benefits and Outcome

The Ultimate Campaigns with Flat Fee Recruiter have resulted in more relevant applicants, shorter time-to-hire and substantial cost savings compared to traditional recruitment agencies.

By working with the team at Flat Fee Recruiter, nTrust gained control over their recruitment process. They benefited from the expert guidance needed to identify and secure top IT talent.

“Their fee was set at a very reasonable rate, which is so much fairer than a percentage of salary. I’ve saved time, money and hired better candidates quicker,” Russ concluded.

This collaboration shows how businesses in the IT sector, like nTrust, can benefit from Flat Fee Recruiter’s affordable, hands-on recruitment services while still maintaining control and transparency throughout the hiring process.